Back to Home

Technical Support

App: Path of You
Company: ColourMusic Creative Production Services Co. Limited
Support Email: support@colourmusic.vip

If you experience technical issues, purchase problems, playback issues, language display issues, or feedback about the app experience, please contact us by email.

如果你遇到技术问题、购买问题、视频或音乐播放异常、语言显示异常，或想反馈使用体验，请通过邮件联系我们。

What to Include

• device model
• system version
• app language
• page where the issue happened
• steps to reproduce the problem
• screenshot or screen recording if available
• purchase time and store order screenshot for payment issues

建议在邮件中附上：设备型号、系统版本、应用语言、问题发生页面、复现步骤、截图或录屏；如为支付问题，请附购买时间和订单截图。

Common Troubleshooting

• If a video does not play, reopen the page or restart the app.
• If there is no sound, check in-app sound settings, silent mode, and system volume.
• If the full version is not unlocked after purchase, use Restore Purchase in the app settings.
• If palm photo capture or upload fails, make sure camera and photo permissions are allowed in your system settings.
• If language appears mixed, switch language once in settings and reopen the page.

常见排查方式包括：视频异常时重进页面或重启应用；无声音时检查应用内开关、静音模式和系统音量；购买后未解锁时使用“恢复购买”；手心照片失败时检查相机和照片权限；语言混乱时重新切换语言并重进页面。

Response Scope

We prioritize issues related to app access, progress continuation, purchase restore, playback errors, and major display problems.

我们会优先处理无法进入应用、无法继续进度、恢复购买失败、播放错误和严重显示异常等问题。